Shipping Policy

ORDERS

To process your order, we use Shopify Payments: Shoppay, Apple Pay, Paypal, and Amazon Pay, where we currently accept major credit cards payments like Visa, MasterCard, American Express, and more.

FREE SHIPPING

Currently FREE shipping worldwide.

You would see the shipping fees added during the order checkout process if any.

FREE SHIPPING FOR ALL DESTINATIONS

USA: FREE SHIPPING for any orders $50.00 USD and above - Other orders ship for $3.99 USD
Canada: FREE SHIPPING for any orders $50.00 USD and above - Other orders ship for $3.99 USD
Mexico: FREE SHIPPING for any orders $100.00 USD and above - Other orders ship for $5.99 USD
Australia: FREE SHIPPING for any orders $100.00 USD and above - Other orders ship for $5.99 USD
UK: FREE SHIPPING for any orders $100.00 USD and above - Other orders ship for $5.99 USD
EU: FREE SHIPPING for any orders $100.00 USD and above - Other orders ship for $5.99 USD
International (Worldwide): FREE SHIPPING for any orders $100.00 USD and above - Other orders ship for $5.99
FedEx IP & DHL shipping rates are available to ship all your orders, please ask.

The orders are shipped from warehouses located in the USA, Europe, or China. Depending on your location and distance to the warehouse, your package travels to its destination and could take 3 days to 7 days or more to arrive in the country due to the distance and transit time of the selected shipping service. Feel free to contact us anytime if your package is stuck at customs, we will monitor the package tracking and update you about the estimated arrival date if the delivery is delayed.

After the delivery, If for some reason you're unsatisfied with your order you can contact us to return it in new condition within 30 days of receiving your item to request a refund.

Please read our return & refund policy now.

SUPPORT

For help with your order, returns, exchanges, status updates, tracking, or any other support needs please reach out by sending your message to: support[@]kimlud.com

If you already have an account:
Log into your account and view your order history.

If you don't have an account yet:
Sign up and see your orders.
If you know your order number and email address?
Look up your order history.

If needed, you can contact us to get a fresh update about your parcel tracking.

Thank you for shopping with us at www.kimlud.com

Note that this policy is subject to revision and update when required.

FREE SHIPPING WORLDWIDE FOR ORDERS $50 or $100 & UP

Australia: Free shipping
Belgium: Free shipping
Canada: Free shipping
EUROPEAN COUNTRIES: Free shipping
France: Free shipping
Germany: Free shipping
Hong Kong SAR: Free shipping
INTERNATIONAL (the rest of the world): Free shipping
Ireland: Free shipping
Israel: Free shipping
Italy: Free shipping
Japan: Free shipping
Lebanon: Free shipping
Netherlands: Free shipping
New Zealand: Free shipping
Norway: Free shipping
Qatar: Free shipping
Singapore: Free shipping
South Africa: Free shipping
South Korea: Free shipping
United Arab Emirates: Free shipping
United Kingdom: Free shipping
United States Of America: Free shipping.

DELIVERY

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and home furniture purchases can be based on the weight of the items you order and your location ( ask before you order). The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the quantity of items ordered, in addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order if any, including value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 14 days from receipt of your order.