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Returns & Refunds Policy

We want you to be happy with your purchase. If something isn’t right, please review the policy below to understand your options for returns, exchanges, and refunds.

Returns

You may request a return within [X days] of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include its original packaging, tags, and accessories where applicable.
• Not be a final-sale or non-returnable item.

Some products may be excluded from returns for hygiene, safety, customization, or other reasons. Any such exclusions will be clearly identified on the product page.

How to Request a Return

Please contact us at [support email] with your order number and a brief description of the reason for your return.

If your return is approved, we will provide instructions for sending the item back.

Please do not send items back without first contacting us, as we may be unable to process an unauthorized return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow [X–X business days] for the refund to appear, depending on your payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [support email].

Include your order number and clear photos of the item and packaging when applicable. We will review the issue and work with you to provide an appropriate solution.

Exchanges

If you would like to exchange an item, please contact us at [support email]. Exchanges are subject to product availability and may be handled as a return followed by a new purchase.

Non-Returnable Items

The following items may not be eligible for return:

• Final-sale items.
• Personalized or customized products.
• Gift cards.
• Digital products.
• Products that cannot be returned for hygiene or safety reasons.
• Intimate apparel and swimwear (for hygiene reasons)
• Items that have been worn, washed, or altered
• Items missing original tags or packaging

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns lost in transit before they reach us.

Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have questions about returns or refunds, please contact us.